Terms of Service

These Terms of Service (the Terms) govern your use of TaskInfer, including our website, developer console, APIs, documentation, and related services (collectively, the Service). “TaskInfer,” “we,” “us,” and “our” refer to the operator of the Service.

By creating an account, purchasing Credits, or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service for an organization, you confirm that you have authority to bind that organization. You must be at least 18 years old and legally able to enter into this agreement.

TaskInfer provides task-specific AI inference capabilities through a unified API. Available capabilities may include speech transcription, speaker diarization, text-to-speech, voice cloning, audio separation, and related developer tooling.

TaskInfer currently operates Speech to Text with Whisper Large V3 and Audio Separation as a managed asynchronous service. Model operation and request routing are managed internally and are not exposed as client-selectable request parameters.

We may operate our own infrastructure or route requests through qualified service providers. The implementation, model, provider, and routing used for a request may change so that we can maintain availability, quality, latency, and cost. We will not materially reduce a paid capability without reasonable notice when practicable.

You must provide accurate account information and keep it current. Account access may be provided through GitHub or another supported identity provider. You are responsible for activity under your account, workspaces, and API keys.

Keep API keys and credentials confidential, use appropriate access controls, and notify us promptly at [email protected] if you suspect unauthorized access. You may not sell, transfer, or share an account in a way that bypasses our access or billing controls.

TaskInfer uses Credits as an internal unit for measuring and paying for Service usage. Credits are not money, cryptocurrency, stored value, or a transferable financial asset. They have no cash value outside the Service and may not be resold or transferred between unrelated accounts.

TaskInfer offers one-time Credit purchases and may offer recurring subscription plans that include Credits or other Service access. Only products shown as available on our pricing, billing, or checkout pages can be purchased.

Separately purchased Credits expire one year after purchase. The one-year period begins when payment completes and the Credits are issued to your account.

Usage is deducted according to the rates and minimum billing units shown on our pricing page or developer documentation at the time of the request. You are responsible for monitoring usage and maintaining enough Credits. We may stop or reject requests when the balance is insufficient.

Payments are processed by Waffo Pancake and its payment partners. TaskInfer does not receive or store your complete payment card details. Each Credit purchase is a one-time transaction. By completing checkout, you authorize the payment processor to charge the selected payment method only for the amount displayed at checkout.

Recurring billing applies only when you actively select a paid subscription and expressly authorize the recurring fee shown at checkout. The subscription will renew at the disclosed billing interval until you cancel it under the next section. Accepting these Terms does not authorize recurring charges. TaskInfer does not currently offer automatic balance top-up.

Prices may exclude taxes, duties, or bank and currency-conversion fees. You are responsible for taxes and third-party fees that apply to your purchase, except taxes based on our net income. Contact [email protected] with a transaction reference if you believe a charge or Credit issuance is incorrect. Do not submit the same dispute simultaneously through multiple channels unless necessary to preserve a legal right.

You may cancel a subscription through the account billing controls or by emailing [email protected]. Cancellation takes effect at the end of the current paid billing period unless applicable law or the plan provides an earlier date.

Separately purchased Credits are independent of a subscription and remain available after a subscription is cancelled until their one-year validity period ends. Cancelling a subscription does not authorize a refund for Credits already used.

Subscription-included Credits expire at the end of each billing period and do not roll over. When multiple Credit grants are available, Credits with the earliest expiration time are consumed first, regardless of whether they came from a subscription or a separate purchase.

You may request a full refund for entirely unused, separately purchased Credits within seven days of purchase. Once any Credits from that purchase have been consumed, the purchase is non-refundable except where applicable law requires otherwise.

A first-time subscriber may request a full refund within seven days when usage has not exceeded the refund threshold disclosed before purchase. The plan will state that threshold, the treatment of subscription-included Credits, and any more favorable refund terms before you subscribe.

We will also review duplicate or incorrect charges, Credits that were not delivered, and a continuous material Service failure lasting at least 72 hours. Depending on the circumstances, the remedy may be a refund or replacement Credits. Nothing in this section limits a refund right that cannot legally be excluded.

To request a review, email [email protected] with the account email, transaction reference, amount, date, and reason. Approved refunds are returned through the original payment method when supported by the payment processor.

Customer Content means audio, text, files, instructions, metadata, and other material you submit to the Service. You retain your rights in Customer Content. You grant us a limited, worldwide right to host, copy, transmit, and process it only as needed to provide, secure, support, and improve the Service and to comply with law.

You confirm that you have all rights, notices, and consents required to submit and process Customer Content, including recordings and personal data belonging to other people. You are responsible for the legality of your collection, instructions, and downstream use.

As between you and TaskInfer, and to the extent permitted by law, you retain your rights in Customer Content and may use output generated for you (the Output). We retain all rights in the Service, software, documentation, branding, routing systems, and other platform technology.

AI Output may be inaccurate, incomplete, or similar to output produced for another user. You must evaluate Output before relying on or publishing it. The Service does not provide legal, medical, financial, or other professional advice, and it must not be the sole basis for a high-impact decision about a person.

Feedback you voluntarily provide may be used to improve TaskInfer without restriction or compensation, but it does not give us ownership of your Customer Content.

You may not use the Service to:

• generate, process, or distribute pornography, sexually explicit material, or other NSFW content;
• generate or distribute graphic violence, gore, credible threats of violence, or instructions intended to facilitate serious physical harm;
• generate or distribute hate speech, harassment, or dehumanizing content targeting people based on protected characteristics;
• create, request, possess, or distribute child sexual abuse material (CSAM), sexual content involving minors, grooming material, or any other child-unsafe sexual content;
• create deceptive deepfakes, impersonation, unauthorized voice clones, identity fraud, or content intended to mislead people about a real person's words, actions, or identity;
• infringe or facilitate infringement of copyright, trademark, publicity, privacy, contractual, or other proprietary rights;
• violate law, sanctions, export controls, or contractual obligations; create or distribute malware; facilitate fraud; evade security controls; interfere with the Service or another user; or resell or expose the Service in a way that removes required safety, consent, attribution, or access controls.

We use automated screening on supported textual inputs, including transcription prompts, and on textual outputs before they are returned to users. Text screening does not directly analyze uploaded audio bytes before transcription and is not guaranteed to identify every policy violation. We may also use additional technical safeguards and manual review when investigating flagged or reported activity.

Violations may result in a blocked request, restricted features, removal of content, rate limits, suspension or termination of an account, preservation of relevant evidence, or reporting to authorities when required by law. We consider the nature, severity, frequency, and context of the conduct when selecting an enforcement measure.

Reports and appeals may be sent to [email protected]. Include the relevant account, request time, and available request ID, but do not send passwords, API keys, or unnecessary sensitive content.

Speech recordings, speaker labels, and voice cloning can involve personal, sensitive, or biometric data under some laws. You may use a person’s voice, create a voice clone, or request speaker diarization only when you have a lawful basis and all required permission from the speaker and other affected people.

You may not use voice cloning for impersonation, identity fraud, unauthorized biometric profiling, deceptive political content, or to bypass authentication. You must clearly disclose synthetic audio when required by law or when a reasonable listener could otherwise be materially misled.

We work to keep the Service reliable but do not guarantee uninterrupted or error-free operation. Maintenance, provider incidents, network conditions, capacity, safety reviews, and events outside our control may affect availability or results.

We may add, update, rate-limit, deprecate, or discontinue features. When a change materially affects a paid capability, we will provide reasonable notice when practicable and handle unused Credits in a fair manner consistent with applicable law.

Our Privacy Policy explains how we collect, use, retain, and share personal information. You are responsible for configuring your application and account so that your use of the Service complies with applicable privacy and data-protection laws.

We use reasonable administrative, technical, and organizational safeguards, but no internet service is completely secure. Do not send information that the Service is not intended or authorized to process.

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

To the maximum extent permitted by law, TaskInfer will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or business opportunity. Our aggregate liability arising from the Service will not exceed the amount you paid for the affected Service during the six months before the event giving rise to the claim. These limits do not apply where prohibited by law.

You may stop using the Service at any time. You may request account closure by contacting [email protected]. Before closure, you should export information you need and resolve any outstanding billing issue.

We may suspend or terminate access for a material breach, unlawful or unsafe use, non-payment, security risk, or legal requirement. When reasonable, we will provide notice and an opportunity to cure. If we discontinue the Service for reasons unrelated to your breach, we will address unused purchased Credits as required by law.

Provisions that by their nature should survive termination—including payment obligations, intellectual-property terms, disclaimers, limitations of liability, and dispute provisions—will survive.

These Terms and documents incorporated by reference form the entire agreement about the Service unless you have a separate written agreement with us. If a provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver.

You may not assign these Terms without our consent. We may assign them as part of a merger, reorganization, sale of assets, or transfer of the Service. Applicable law determines the governing law and forum unless a separate agreement or mandatory consumer law specifies otherwise. Before starting a formal claim, each party agrees to attempt a good-faith resolution for 30 days after written notice.

We may update these Terms. Material changes will be communicated through the Service, account email, or another reasonable method and will state an effective date. Continued use after that date means you accept the updated Terms; if you do not agree, stop using the Service.

Questions, legal notices, billing disputes, and reports of misuse can be sent to [email protected]. Please include enough information for us to identify the relevant account or transaction without sending passwords, API keys, or complete card details.